The Industry's First Voice AI for Capacity Management: Revolutionizing How Freight Brokers Communicate

Today marks a significant milestone in freight automation as we announce our groundbreaking Voice AI expansion to CoDriver, our AI-powered carrier engagement solution. After automating over 2 million carrier conversations via email and helping brokers book $484M+ in freight digitally, we're now bringing the same level of intelligence to phone calls—the most critical and challenging communication channel in freight brokerage.

From email to voice and beyond — CoDriver now engages carriers through inbound phone calls (our biggest new feature), along with outbound email and trucklist processing, turning every interaction into structured, actionable capacity data.

This is more than a feature addition. With Voice AI capabilities, CoDriver now addresses the most time-consuming and resource-intensive part of carrier engagement—phone calls—completing our vision for a comprehensive capacity management system that transforms every interaction into intelligence.

Too Many Calls, Too Little Capture: Solving Both Sides of the Capacity Challenge

Carrier reps are drowning in inbound communication—with 30% of calls going completely unanswered. And the calls that do get answered? Most of that valuable data disappears the moment the conversation ends. Quotes aren't tracked. Preferences are forgotten. Carrier information goes unrecorded. The next time that carrier reaches out, it's like starting from zero.

That's not just inefficient, it's costing you loads and revenue.

This expansion ensures that CoDriver handles the overwhelming volume of communications and captures every interaction as structured data, helping your team respond faster, work smarter, and drive long-term performance.

A Unified Intelligence Framework: Voice AI at the Center of Carrier Communication

This release introduces Voice AI as the centerpiece of CoDriver's expansion across carrier engagement channels:

Inbound Phone AI (NEW)

Our breakthrough Voice AI technology answers and qualifies carrier calls, captures availability and pricing, and escalates real opportunities to your team—eliminating phone tag and missed calls forever.

Inbound Email AI (UPDATED)

Automatically responds to inbound carrier emails, extracts availability and pricing, and logs every quote.

Outbound Email AI (NEW)

You pick the carriers, CoDriver handles outreach, confirms availability, and logs every quote.

Trucklist Extraction (UPDATED)

Reads attachments in real-time and maps capacity directly to your open loads.

These capabilities build on our proven automation foundation and connect directly to Parade's Capacity Management Platform. Every call, quote, and tracklist becomes structured, reusable data your team can act on.

The CoDriver Difference: Intelligence That Compounds with Every Interaction

Responding faster matters in freight, especially when minutes can make the difference in winning a load. But speed alone doesn't build a better business.

CoDriver's approach is fundamentally different. It doesn't just process interactions—it builds intelligence as it works, tracking pricing, building comprehensive carrier profiles, and automatically surfacing reuse opportunities across all communication channels.

That's the difference between handling a single conversation and building a system that gets smarter with every interaction, delivering compounding value to your business with each call and email.

Seamless Integration with Your Existing Systems

CoDriver integrates seamlessly with all major TMS platforms including Descartes Aljex, McLeod PowerBroker, Tai Software, and Turvo's Collaboration Cloud. These strategic partnerships ensure that CoDriver's AI capabilities enhance your existing workflow rather than disrupting it, providing:

• Direct load matching with your TMS

• Unified carrier data across all systems

• Streamlined workflows for your team

• No duplicate data entry or system switching

A Freight Engine That Compounds Over Time

Customers using CoDriver's new features are already seeing a shift in performance and team operation.

"Our dispatchers aren't tied up answering repetitive emails and phone calls anymore," said McKenzie Houser, Director of Carrier Development at Kirsch Transportation.

"Now every carrier interaction is automatically logged in Parade. We can finally see our whole carrier network in one place. No more bouncing between systems. It's made us faster, more consistent, and we're capturing capacity we would have missed before."

This is what standalone AI can't deliver: a system where every interaction is structured, searchable, and fuels meaningful action.

The result:

• 90% less manual carrier communication

• 4x more capacity data captured per interaction

• 15% higher conversion on digital freight

• 2x more loads booked per rep, per month

• Response times reduced from hours to minutes

• 20% of unqualified inquiries filtered out automatically

• Teams shifting from a 2:1 carrier sales to AM ratio toward 1:3

• Reps covering 500+ loads per month

Leading the Industry Transformation: Voice AI Brings Intelligence to Every Carrier Interaction

Your team already knows how to engage carriers. They just haven't had the system to make that engagement scalable or strategic—especially when it comes to phone calls.

CoDriver's Voice AI capabilities deliver immediate, measurable ROI by automating one of your operation's most time-consuming parts. With our Voice AI handling carrier calls, your team can finally escape the never-ending cycle of phone tag and focus on what matters: building carrier relationships and moving freight.

By combining Voice AI with our proven email automation and centralizing everything in one capacity management system, CoDriver transforms every call, email, and trucklist into actionable intelligence—giving your team the tools to do more with less. Real scale doesn't come from adding more reps. It comes from a smarter system that makes every interaction count.

The new CoDriver capabilities are available now.

Ready to stop wasting time on manual processes and start transforming your carrier engagement? Schedule a demo and see how CoDriver can help your team move faster, smarter, and cover more loads per day.